ࡱ> 46123 J9bjbjWW 8Z5501uNN...BBB8znB""(*"*"*"q'6)K*T$Or>.*O'"q'**>NN*"*"%SI-I-I-*|N*".*"I-*I-I-*V@v*"CU+^RRi0sy+0svvrs.**I-*****>>,*******s********* :  Business Continuity Plan UPDATEDAUTHORDOCUMENT OWNERVERSION NoNEXT REVIEW Note this is a template, fill in/delete/amend as required. Document History VersionCommentAuthorDate   Distribution List NameRole    Location This is the business continuity plan for the _________________________ Care Home, which is situated at: ______________________________________________________________________________ ______________________________________________________________________________ Staff The home is staffed by: (number of managers / care staff / support staff etc.) _______ Managers / Deputy Managers _______ Care Staff _______ Support Staff Residents At normal full occupancy the Home has _______ no of residents. how to activate the plan  Action Plans for Specific Disruptions The Action Plans contained in this document provide useful templates in relation to how the establishment will respond to specific types of incident. Where these specific incidents are not regarded as a risk to the business simply delete them from the document. In any case the actions contained within are suggested options only and are not a substitute for sound management judgment at the time of the disruption. The template has been designed to allow Residential Home Managers the opportunity to consider the minimum set of measures necessary to enable the Home to respond to the most foreseeable types of incidents. The following Action Plans are listed as: Action if Evacuation Occurs Actions on Completion of Evacuation to a Place of Safety Actions for Loss of Water Actions for Loss of Electricity Actions for Loss of Gas Additional Information: Alternative Accommodation Key Staff Contacts List Key External Contacts List Incident Log (A log of actions/responses should be maintained during all incidents) Actions if evacuation occurs ActionCompleted1Move Residents to a safe area within the home. In case of fire, this is behind two fire doors to begin with.2As soon as evacuation looks likely and before evacuation if possible, start contacting others to help, e.g. your organisations duty manager.3Evacuate in accordance with your formal evacuation procedure. If in doubt, evacuate through the nearest safe fire door do not attempt to pass the hazard site (fire, flood, smell of gas).4Assemble at the muster point, . A member of staff must remain with the Residents.5Manager in charge along with any Emergency Services Officers on site will determine if evacuation from the muster point is necessary.6Discuss with lead Emergency Services Officer on site their assessment of Length of outage (approximate short term guess at this point will do) Extent of damage (may still be able to use some of the building)7Liaise with Emergency Services to move high risk residents (e.g. the very frail) to hospital or alternative care provider.8Contact your Immediate Place of Safety , to advise of imminent arrival if you cannot return to the building. During quiet hours there may be a requirement to have the facility opened for use so account for this when moving residents. Agree immediate actions with staff that are present. Consider: Medical needs Medications / GP list Next of Kin list Continent Needs Specialist equipment needed by individuals Weather forecast Time of year and time of day Amount of immediate help available9Contact senior staff members (plus health and safety specialists) and report the situation. Request other staff to assist if this has not yet been done.10If your Immediate Place of Safety is unavailable request that the Emergency Services request a rest centre be opened by the local authority. If transport is required and not immediately available, also request support from the county council via the Emergency Services. If additional assistance is required, request the Emergency Services contact voluntary organisations (Red Cross etc. through the local authority).11When ready, move residents to a place of safety. 12Security: Consider getting additional help from a security firm to help with security and patrolling the building you have left behind. Immediate Place of Safety Contact Details: Actions on completion of evacuation to a place of safety ActionCompleted1Take stock, in particular Casualties, injuries etc. Medication required. Availability of warmth, food and drink.2Keep in touch with whoever is still on site, e.g. emergency services, local authority officer, representative from your organisation.3Contact senior staff members (plus health and safety specialists) and report the situation.4Start to think about a more permanent placement for each resident. Discuss this with each resident as appropriate.5Contact Residents Next of Kin and inform them of the situation. Assess whether any could care for their relative for a short while.6Contact other homes (within your organisation) and advise of incident. Arrange for them to take an agreed number of residents even if it is only to use the lounge areas. (Your organisation may be able to arrange this) 7Contact local authorities (e.g. 51¥) where they are responsible for resident placements. Contact your local District Council if there are no options and there is potential for the resident to become homeless.8In the meantime, contact 51¥ and request support to transport people to agreed places. Use suitable transport available i.e. Taxis if practical.9Inform the residents of the situation and the arrangements made.10Remember to keep CQC informed of all situations. Actions for Loss of Water ActionCompleted1Before calling your water supplierinvestigate has the supply been completely cut off? Are neighbours affected? Have you previously been informed that the supply would be cut off temporarily?2Contact your relevant water company (e.g. Severn Trent Water) to find out: If duration of outage is known. Advise them that you are a care setting. Ask for an alternative supply (e.g. bottled water). Take into account the time of year and the weather forecast, especially the likelihood of hot weather.3Depending on the answer from your supplier Obtain bottled water if necessary. Call a plumber/builder (or your organisations property services team) if necessary.4Meet with staff and agree actions. In particular: Drinking water collection and distribution. Sanitation (personal washing, toilets etc.). Cooking meals and washing up. Washing regimes (clothes, bedding etc.). Knock-on effects (e.g. purchasing, deliveries, waste disposal, visiting, recreational activities, costs).5Inform residents according to understanding and advise them of new temporary practices regarding lack of running water and toilet flush.6Inform line management and ask for additional help if required. 7In extreme situations, contact your local authority for assistance, either direct or through voluntary organisations.8Contact CQC Water Supplier Contact Number: Severn Trent Water Emergency Number 0800 783 4444 Note if you are not already part of your suppliers priority customer scheme, join it by consulting their website. Actions for Loss of Electricity ActionCompleted1Before calling Western Power Distribution (or relevant supplier) investigate has the supply been completely cut off? Are neighbours affected? Have you previously been informed that the supply would be cut off temporarily?2If you have an uninterrupted power supply (UPS - usually for emergency lighting) check that it is working. If you have on-site standby power generation, check that it is working.3Contact Western Power Distribution (or relevant supplier) to: Find out if duration of outage is known. Advise them that you are a care setting. Discuss any immediate action they may take (e.g. provision of a mobile generator may not be possible if outage is widespread) Take into account the time of year and the weather forecast, especially the likelihood of cold weather.4Depending on the response of Western Power Distribution: Contact your organisations property services team to ask for additional help if required. Contact an electrician if necessary.5Immediate Safety Checks: All clients accounted for and located in a safe environment. Is anyone in immediate risk, e.g. trapped in a lift, hoist or fire doors? Is there any risk associated with loss of electrical equipment such as: air mattresses, fridge/freezers etc.? Security: Consider getting additional help from staff or security firm to help with security and patrolling the building. Electronic locks on stair gates, outer door security and automated fire warning system may fail.6Meet with staff and agree actions. Consider Maximum time you can cope in present conditions. Risks associated with a longer power outage. Fall back strategy if maximum time looks likely to be exceeded. Consider getting additional facilities and staff to help what may become a dark, cold building (in winter) or a hot building (in summer). Also consider alternative feeding and laundry arrangements. Inform residents of the situation (according to their level of understanding) especially if power is expected to stay off after dark.7Inform line management and ask for additional help if required. 8In extreme situations and where the power outage is widespread, contact your local authority for assistance, either direct or through voluntary organisations.9Contact CQC Electricity Supplier Contact Number: Western Power Distribution Emergency Number 0800 6783 105 Note if you are not already part of your suppliers priority customer scheme, join it by consulting their website. Actions in the event of a Gas Leak or Loss of Gas ActionCompleted1If you smell gas turn off at mains located in . Main gas meter located . (This may not be possible if located in the cellar/basement as gas may concentrate at lower levels)2Contact National Grid: 0800 111999 immediately and report situation. Follow their instruction. State you are a care setting. Carry out the following if necessary: Open doors and windows to ventilate the affected area Avoid the use of naked flames or electrical switches National Grid should be with you within 1 hour. They will make the property safe but if they cannot repair the fault within 30 minutes of arriving they will turn off the gas and leave site. They must leave you with a form (which you need to keep to hand) explaining what you need to do next e.g. to contact your gas supplier or a commercial gas fitter to conduct any necessary repairs. 3Inform your property team and your line management.4Meet with staff and agree actions. Consider Maximum time you can cope in present conditions and the fall back strategy if maximum time looks likely to be exceeded. Is the ability to cook meals affected and what alternatives there are? Is the heating affected, is there a risk of cold weather and are alternative heaters available? Inform residents of the situation (according to their level of understanding) especially if actions are required to keep warm.5Inform line management and ask for additional help if required. 6In extreme situations and where the power outage is widespread, contact your local authority for assistance, either direct or through voluntary organisations.7Contact CQC National Gas Emergency Service 24 hours 0800 111 999 Gas Supplier Contact Number: Gas Repair Company (24 hours): Alternative Accommodation Use this table to record where you will send staff and residents should your premises become inaccessible. 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